At TripHub, we place great importance on the privacy of your personal data. This Privacy Policy explains what data we collect when you use our platform, how we process it, and what your rights are. By using our services, you accept the practices described in this policy.
1. Data We Collect
In order to provide our reservations and services, we may collect the following personal data:
- Identity information: Name, surname, and where necessary ID/passport details.
- Contact information: Phone number, email address, and postal address.
- Reservation details: The tours you select, dates, number of participants, and special requests.
- Payment information: Payment transactions are carried out through secure third-party providers; your card details are not stored on our servers.
- Technical data: IP address, browser type, device information, and usage data collected via cookies.
2. Purpose of Data Use
We use the data we collect to: create and manage your reservations, provide you with services and support, fulfil our legal obligations, improve the quality of our services, and β with your consent β send you promotional and informational messages.
3. Sharing of Data
Your personal data is shared only with business partners necessary to deliver the service (tour operators, transport providers, payment institutions) and with legal authorities when required by law. Under no circumstances do we sell your data to third parties for marketing purposes.
4. Cookies
Our website uses cookies to improve user experience, remember your preferences, and analyse traffic. You can manage or disable cookies through your browser settings; however, some features may not function properly in that case.
5. Data Security
We apply industry-standard technical and administrative security measures to protect your personal data against unauthorised access, loss, and misuse. These measures include SSL encryption, secure servers, and access controls.
6. Data Retention Period
We retain your personal data for as long as necessary to provide the service and fulfil legal obligations. At the end of this period, your data is securely deleted or anonymised.
7. Your Rights
Under applicable data protection law (including Turkey''s KVKK No. 6698 and the GDPR where applicable), you have the right to access your data, request its correction or deletion, object to its processing, and request its portability. To exercise these rights, you can reach us through our contact page.
8. Policy Changes
This Privacy Policy may be updated from time to time. Changes take effect on the date they are published on this page. We recommend that you review our policy regularly.
You can always contact us with any questions.